Privacy Policy

General:

We value your privacy, and this statement outlines our practices regarding the collection and use of personal information submitted on our website. If you are accessing the website from outside the United States, please be aware that your personal data will be processed in the United States, where data protection and privacy regulations may differ. By using the website, you consent to the transfer of information outside your country if you are located outside the United States. Additionally, by using the website, you consent to Vibrant Living Lab using your personal information to contact you electronically or in writing, providing notices related to your use of the website and informing you about their products and services. If you wish to opt out of future promotional materials, you can follow the unsubscribe instructions provided in the communications.

Personally-Identifiable Information:

To receive services from Vibrant Living Lab, you are required to provide certain personally identifiable information. The types of information collected may include your name, address, email address, cell phone number, MSISDN (mobile station integrated services digital network number), download history, texts, messages, customer-generated content, and information about your interests and use of various products, programs, and services. Vibrant Living Lab does not collect personally identifiable information unless voluntarily provided. This information may be used to fulfill your requested services, contact you about programs or products of interest, or for other disclosed purposes. It may also be used to improve the website’s content and navigation or for internal purposes. In some cases, personally identifiable information may be shared with your cell phone service provider to fulfill your requests for products and services.

Access to Personal Information:

If your personally identifiable information changes or you no longer wish to use our services, you can correct, update, delete, or deactivate it through our member information page or by contacting our Customer Support. We will respond to your access request within 30 days. We retain your information as long as your account is active or as needed for legal obligations, dispute resolution, and enforcing agreements.

Cookies:

To enhance your website experience, we use cookies, which are alphanumeric identifiers transferred to your computer’s hard drive via your web browser. Cookies enable us to recognize your browser and provide features. Cookies do not reveal your email address or other personally identifiable information unless you choose to provide it. However, once you become a customer and provide personally identifiable information, it may be linked to the data stored in the cookie. Cookies are used to understand site usage, improve content and offerings, and personalize your experience. You can manage cookies through your browser settings, but disabling them may limit access to certain website areas.

Web Beacons:

We utilize clear gifs (Web Beacons/Web Bugs) to better manage content on our site. These tiny graphics have a unique identifier and are embedded invisibly on web pages. Clear gifs track online movements but are not tied to personally identifiable information.

Children:

The website is not intended for individuals under seventeen (17) years of age, and we do not collect personally identifiable information from them unless otherwise stated.

Information Collected Automatically:

We may automatically collect non-personally identifiable information about your website usage, such as the domain, date, time, and Internet address of your access. We may analyze and use this data for lawful purposes to enhance the website and services.

Testimonials:

Customer testimonials posted on our website may contain personally identifiable information. We obtain consent before posting testimonials and provide a way to request their removal.

Public Forums:

Our website may have publicly accessible blogs or community forums where information provided can be read, collected, and used by others. You can request the removal of your personal information from these areas.

Links to Other Websites:

Links on the website may direct you to other sites with different information practices. Consult their privacy notices as we do not control information submitted or collected by them. We do not endorse linked sites or guarantee the security, content, or accuracy of their materials.

Data Security Policy:

We prioritize the security of personally identifiable information associated with visitors and customers. Physical, electronic, and managerial procedures are implemented to prevent unauthorized access. However, no data transmission over the Internet is completely secure. Users access the website at their own risk.

Your Acceptance of These Terms:

By accessing the website, you agree to our Privacy Policy. Periodic updates to the policy will be effective immediately upon posting. Continued access constitutes acceptance of the changes.

Changes in This Privacy Policy:

We may update this privacy statement to reflect changes in our information practices. Material changes will be notified by email or a notice on the site before becoming effective.

Questions/Concerns:

For questions, comments, or concerns about our Privacy Policy, please email our Customer Support at [email protected]